Information to assemble
| Category | Details |
|---|---|
| Client authority | Lender or lienholder name, contact person and supporting assignment documents. |
| Borrower | Full name, known aliases, current contact information, employer and co-borrower when relevant. |
| Collateral | Year, make, model, color, VIN, HIN, serial number, plate and distinguishing features. |
| Location | Last known residence, work site, storage location, marina or other verified connection. |
| Condition | Keys, running status, damage, size, attachments, contents and access issues. |
How to start
- Download and review the hold-harmless document.
- Call 904-552-4090 or email [email protected] to confirm the submission method.
- Send the complete file through the method provided by the assignment desk.
- Identify any deadline, recent location information or safety concern clearly.
Submitting information does not guarantee acceptance or recovery. The file must be reviewed for documentation, location, collateral requirements and operational fit.
What happens after intake
The assignment is reviewed during regular business hours. If material information is missing, the desk may request clarification before the file can move forward. Accepted assignments are directed to the appropriate recovery or locate workflow, with updates based on actual activity and verified developments.